1. Introduction

2D WEB Ltd. strives to provide high quality services and products to its customers. In this regard, we have developed this refund policy to provide clear and transparent information about customers' rights and obligations.

2. Online payments

Customers have the option to make online payments for food orders and restaurant reservations through our platform. We guarantee the security of payments and strive for smooth execution of all transactions.

3. Refund

We undertake to refund customers in the following cases:

• Duplicate payment: If the customer has made two or more identical payments for the same order or reservation due to a technical error or otherwise, we will refund the amount of the duplicate payment after verification .
• Refused booking: If for any reason the booking cannot be confirmed by us, a full refund will be issued.

4. Food Orders

For food orders, we cannot issue refunds once the order has been accepted and prepared. This is due to the nature of the service and products we offer, as well as the fact that prepared food cannot be returned.

5. Recovery procedure

If you have any questions or need a refund, please contact our customer service team at [enter email/phone]. We will endeavor to process your inquiry within 7 working days.

6. Exceptions

This policy does not apply to promotional offers, coupons or other discounts, unless specifically stated otherwise.

7. Policy Changes

2D WEB Ltd. reserves the right to change this policy at any time, and the updated version will be published on our website. Please check back regularly for changes.

This refund policy is intended to protect both the interests of customers and the company, and to create mutual understanding and trust. If you have further questions or want to discuss specific situations, please do not hesitate to contact our team.